Refund policy

NRP Collection – Return, Refund & Exchange Policy

At NRP Collection, we follow a strict No Return & No Refund Policy. We understand that customers may sometimes change their mind after receiving an order; however, our products cannot be returned simply for trial, preference, or change of mind.

1. No Return & No Refund

* Returns are not available for delivered orders.
* Refunds are not available under any circumstances.
* Cancellation or refund requests based on change of mind, personal preference, size/style preference, or simply wanting to try the product will not be accepted.
* Once an order has been delivered, customers can only request an exchange if the request meets the conditions mentioned below.

2. Exchange Policy

An exchange may be requested only in the following situations:

* The customer received a damaged product.
* The customer received a different product from the one ordered.
* The product has an issue that is eligible for exchange as per NRP Collection’s verification.

Exchange Request Time Limit

Any exchange request must be raised within 48 hours from the date and time of delivery.

Requests made after 48 hours may not be accepted.

3. Mandatory Unboxing Video

For any damage or wrong-product claim, a complete and continuous unboxing video is mandatory.

The video must:

* Be uncut and uninterrupted from start to finish.
* Not be stopped, edited, or modified.
* Clearly show the package/parcel before opening.
* Clearly show the opening of the package.
* Clearly show the complete product and packaging.
* Clearly highlight the damaged part or the different product received, if applicable.

Cut, edited, stopped, incomplete, or unclear videos will not be accepted as valid proof.

Without a proper unboxing video, NRP Collection reserves the right to reject the exchange request.

4. Exchange Due to Change of Mind

If NRP Collection agrees to provide an exchange as a special case due to a change of mind or product preference, the customer will be responsible for all courier/shipping charges.

In such cases:

* The customer must search for and select the courier service themselves.
* NRP Collection will not arrange the courier pickup.
* The customer must send the product to NRP Collection using the selected courier.
* Applicable courier charges must be paid by the customer in advance.
* NRP Collection will not reimburse the courier charges paid by the customer.
* The product must be returned in its original, unused condition with the original box, packaging and accessories.

5. How to Contact Customer Care for Exchange

For any exchange request, email is the only official way to contact NRP Collection Customer Care.

Customers must send an email explaining the issue and attach the required unboxing video/proof.

Please include:

* Order ID
* Customer name
* Registered mobile number
* Reason for exchange
* Complete unboxing video
* Photos/videos showing the issue, if required

Exchange requests made through other communication channels may not be considered.

6. Exchange Approval

All exchange requests are subject to verification and approval by NRP Collection.

Once the submitted proof is reviewed, NRP Collection will inform the customer whether the exchange request is eligible.

NRP Collection reserves the right to reject an exchange request if the product has been used, damaged after delivery, altered, or if the required proof is not provided.

Important

By placing an order with NRP Collection, the customer confirms that they have read, understood, and accepted this Return, Refund & Exchange Policy before completing the purchase.